Refund & Return Policy
We ensure that all products are inspected before shipping. Upon receiving your order, please inspect the items within 48 hours. If you find any quality issues, please take clear photos, including the following:
- The tracking number
- The damaged goods
- The quality issue with the product
Please send these photos to our customer service team immediately. We will respond quickly and offer a solution.
If there is a quality issue with the product, we offer replacement or equivalent discount coupons for your next purchase.
- Replacement: We will send a replacement with your next order at no extra charge.
- Discount Coupon: We will offer you an equivalent discount on your next order.
Please note: Based on the particularity of the goods, We do not offer cash refunds for quality issues.
- We do not accept returns or exchanges for non-defective products. Our policy only covers quality issues identified within 48 hours after receiving the goods.
- For bulk purchases, We understand that the process of distribution takes time. If any individual machine has a problem within one month, please keep the evidence and provide feedback. We will offer after-sales service.
We do not accept returns or exchanges for the following:
- Products that have been used or opened
- Items that are not defective or damaged upon arrival
- Products that fall outside the 48-hour inspection window
If you are eligible for a refund (under exceptional circumstances), the refund will be processed as store credit or a discount on future purchases, not as a direct cash refund.
Steps to Report an Issue:
1.Check your order immediately after receiving it within 48 hours.
2.Contact our customer service team with the following details:
- Order ID
- Tracking number
- Photo of the goods with the courier box (including the label)
- Photos of the damaged or defective product
3. We will respond promptly with the best possible solution (replacement, discount coupon, or store credit).
Contact Us:
- Email: emy@vaporeur.com
- WhatsApp: +86 1517 7767 311
- Phone: +86 1517 7767 311
Important Notes:
- Inspection Window: It is essential to inspect your items within 48 hours of receipt to qualify for a quality-related claim.
- Non-defective Items: We do not accept returns for items that are not defective or damaged.
- No Cash Refunds: Our policy offers store credit or discount coupons instead of direct cash refunds.
Updates to the Policy
We reserve the right to update this policy at any time. Any changes will be reflected here on this page. Please check periodically for updates.
Last updated date: November 11, 2025