FAQs – EU Vape Wholesale Support | Vaporeur
📌 Section 1 — Ordering & Payment
- Pick products: choose flavors, nicotine strength and quantity on product pages (usually by box).
- Screenshot & contact: take a screenshot (or copy links) and send via WhatsApp/email for stock check.
- Confirm quote: We confirm stock & send you an all-in EU quote with EU all-in price (taxes & shipping included) and payment info.
- Transfer funds: once paid, we dispatch on the credited-funds rule (see below).
- Tracking: we share tracking after the parcel leaves our EU warehouse.
- Inspect on delivery: check outer carton, inner boxes and units; report DOA/shortage within 48h.
Funds credited by 12:00 China Standard Time (UTC+8) → same business day dispatch. After cut-off → next business day. Peak season may add +1 business day.
- Product link or screenshot (flavor, nicotine, quantity)
- Destination country, city & ZIP
- Company name, contact person & phone
Yes.
We support:
- Retail customers(from 10 pcs)
- Small wholesale
- Large wholesale / distributors
Payments Methods
- EU/SEPA bank transfer (preferred)
- Wise business transfer
- International bank transfer (sender pays bank charges)
Most transfers credit within 1 business day. Dispatch follows the 12:00 CST (UTC+8) credited-funds rule.
Quotes are in EUR by default. If you prefer USD/GBP, tell us before payment and we will issue a matching proforma invoice.And provide the payment account in the corresponding currency.
📌 Section 2 — Shipping & Delivery
We ship from EU warehouses in Spain / Germany / Poland with EU all-in pricing (taxes & shipping included).
- Spain / Portugal: 2–3 business days
- France / Germany / Netherlands / Belgium / Luxembourg / Austria: 2–4 business days
- Italy / Poland: 3–5 business days
- Other EU lanes (standard): 3–6 business days
Tracking is provided after dispatch.
- No DHL parcel stations / lockers or P.O. Boxes
- Provide full street address with contact name & phone
- Re-delivery for wrong/incomplete addresses is billed at carrier actuals
📌 Section 3 — Product FAQs (Authenticity, Warranty, MOQ)
100% Yes.
All products come directly from the brand/manufacturer.
We guarantee original units with stable batch quality.
Yes.
We replace defective units based on reasonable DOA rate standards.
Each brand/product has its own shipping rules, and these are indicated on each product detail page.Generally speaking, the shipping rules are as follows (for reference only)
- Standard MOQ: 1 box (10 pcs). Quantities increase by box multiples (10, 20, 30…)
- Higher starting MOQ (60 pcs) for: Lithuania, Latvia, Romania, Sweden, Bulgaria, Ireland, Greece, Croatia, Finland (mix flavors allowed)
Bulk tiers auto-apply on cart or invoice. Large orders can ship from China for more flexible flavor mix & pricing.
📌 Section 4 — Compliance & Documentation (EU Guidelines)
Report within 48 hours of delivery with:
- Photos of outer carton + shipping label
- Photos of inner boxes
- Photos/videos of affected units
- Count by flavor/batch
Verified cases are credited or replaced in your next order (no cash refunds).
Wholesale only: non-defective returns are not accepted after dispatch. Any return requires written RMA.
Before shipment: free to cancel or modify.
After shipment: two-way freight and handling fees apply; non-defective returns are not accepted.
We offer a selection of SKUs that follow EU guidelines regarding packaging, warnings and formulation.
For business buyers, we can provide basic product information upon request.
We can share documentation when available for certain SKUs.
For specific compliance requirements, contact our team directly.
📌 Section 5 — Wholesale & B2B Services (Shops & Distributors)
Yes.
We supply:
- Vape shops
- Resellers
- Online retailers
- Distributors
- Wholesalers buying in bulk
📌 Section 6 — Contact & Support (Fast International Response)
We support inquiries in all languages.
Our team will reply in English unless otherwise requested.
- WhatsApp: +86 151 7776 7311
- Contact form on this page
- Email: emy@vaporeur.com
We respond fast.
Mon–Fri, 08:30–22:00 (UTC+8). Weekend support for urgent logistics.